Effective Date: January 1, 2025
Last Updated: January 18, 2025
Introduction
At Reality Energy and Power Limited ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.realityenergysolutions.com, use our services, or interact with us in any way.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information from and about users of our website and services:
Personal Information
When you interact with us, we may collect personal information that can identify you, including but not limited to:
- Full name and contact information (address, email, phone number)
- Property details and location for solar installation assessments
- Payment and billing information
- Energy consumption data and utility bills
- Government-issued identification for verification purposes
- Employment information for financing applications
- Communication preferences and history
Technical Information
When you visit our website, we automatically collect certain information about your device and browsing activity:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
- Location data (with your permission)
How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- Processing your solar installation requests and quotes
- Conducting site assessments and system design
- Installing and maintaining solar energy systems
- Providing customer support and technical assistance
- Sending service updates and important notifications
Business Operations
- Processing payments and managing billing
- Verifying your identity and preventing fraud
- Improving our products and services
- Conducting market research and analysis
- Complying with legal obligations and regulations
Marketing and Communication
- Sending promotional materials about our services (with your consent)
- Providing information about solar energy and sustainability
- Conducting customer satisfaction surveys
- Sending newsletters and company updates
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Installation and maintenance services
- Shipping and logistics
- Marketing and analytics
- Technical support and IT services
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal processes
- Government or regulatory requests
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
- Compliance with Nigerian data protection laws
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure SSL encryption for data transmission
- Regular security assessments and updates
- Access controls and authentication protocols
- Employee training on data protection
- Secure data storage and backup systems
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Under Nigerian data protection laws, you have the following rights regarding your personal information:
Right to Access: You can request a copy of the personal information we hold about you.
Right to Correction: You can request that we correct any inaccurate or incomplete information.
Right to Deletion: You can request that we delete your personal information, subject to legal obligations.
Right to Object: You can object to the processing of your personal information for marketing purposes.
Right to Restriction: You can request that we limit how we use your information.
Right to Data Portability: You can request that we transfer your information to another service provider.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
International Data Transfers
While we primarily operate in Nigeria, your information may be transferred to and processed in other countries where our service providers are located. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our homepage
The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Reality Energy and Power Limited
Data Protection Officer
No. 158 Oron Road, Adjacent Kilimanjaro
Uyo 520101, Akwa Ibom State, Nigeria
📞 Phone: +234 813 318 6251
📧 Email: privacy@realityenergysolutions.com
🌐 Website: www.realityenergysolutions.com
Complaints
If you believe we have not handled your personal information properly, you have the right to file a complaint with the Nigerian Data Protection Commission (NDPC) or other relevant regulatory authority.
Your Consent
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.